Signing in
Enter the parent or guardian email connected to your account and request a new verification code.
- Check your spam or junk folder.
- Use the newest code you received.
- Confirm there are no spaces or typos in your email.
EQ NINJAS APP
How can we help?
Find quick answers below or contact our team for personal help with the EQ Ninjas app.
Email app supportWe typically respond within 1–2 business days.
Quick help
Try these steps first. They solve most common issues.
Audio or lessons
If a lesson does not load or you cannot hear narration:
- Check your device volume and Silent Mode.
- Confirm your internet connection.
- Close and reopen the app, then try again.
Learning progress
Make sure you are signed in with the correct parent account and have selected the intended child profile.
If progress still looks incorrect, email us with the parent account email and child profile name.
Subscription and billing
For plan, renewal, cancellation, or billing questions, email our support team from the address connected to your account.
Contact hello@EQNinjas.Com and include the email connected to your account.
STILL NEED HELP?
We’re here for your family.
Tell us what happened, which device you’re using, and the email connected to your account. Please do not include passwords, verification codes, or sensitive information about your child.
hello@EQNinjas.Com
Privacy PolicyLearn how we protect family data
Terms of ServiceReview the terms for using EQ Ninjas
Account or data requestRequest access, correction, or deletion at hello@EQNinjas.Com